a. Order Now!

Once you’ve selected the perfect gift, placing an order is easy. Just click "Add to Cart" or ''Buy it Now'' and your item is added to your Shopping Cart. The Shopping Cart lets you make multiple purchases of different gifts that can be sent to multiple addresses. At this point, you can either "Continue Shopping" or "Checkout."

b. Do You Have a Registered Account?

Once you're ready to checkout, you're asked if you have a registered account. If you do, but have not yet signed in, select the checkbox "Use My Account for Speedy Checkout" to login and access your stored information.

c. Confirming Your Order

After you complete the order form and click "Continue," a page appears with the information you’ve entered and the details of your order. If the information is accurate, click "Place Order." If changes need to be made, select the appropriate link: Edit Billing Info, Edit Delivery Info, Edit Gift Message, Edit this product, etc.. Then make the corrections, re-verify your information, click "Continue," and finally "Place Order."

d. Once you submit your order, an instant acknowledgment page is returned that includes your total charges and your order number. Please print the acknowledgment page for your records. You’ll receive e-mail from www.ontime-flowers.com within a few minutes of order placement. This confirms that we have received and accepted your order.

Yes, you can, please call [Shop Number] or click on Live Chat for a customer care representative to assist take your order or you can email us to [Email id]. But the safest and most efficient way to order is via our website.

Payment can be made directly on our website by using your Credit Card / Debit Card (Visa and MasterCard).

Once the payment is successful, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

In the unlikely event that you should receive an error when trying to pay for your order, your details will be stored securely on our system but no money will be taken from your card. You may then reattempt payment, making sure to enter the correct details. If payment fails again, it is likely that you have insufficient funds in your account or your bank is not allowing to process your credit card. You are free to try another card if you wish, or terminate the order process until such a time that payment can be completed. Your order will not be executed and you will not be charged.

We will send you a confirmation e-mail to confirm that the order has been delivered. You will receive this e-mail up to 8 hours after delivery. Please ensure that you have provided an accurate e-mail and that you have added [Email] to your address book so that our e-mails do not arrive in your junk mail.

We know that sometimes the recipient is not at the delivery address, and this is why it is essential that you provide the phone number of the recipient. Be assured that our delivery team will always try to contact the recipient and make a successful delivery.

We respect the privacy of our customers. We will only ever disclose the contents of the message card to the recipient. If you do not include your name on the card (which can even be left completely blank if you wish), the recipient will not know who the order is from. If the recipient should contact us to enquire, please rest assured that we will not disclose your personal details and will inform to the recipient that we can only disclose the contents of the customer specified message card.

Orders can be canceled for a full refund if the cancellation is requested 24 hours in advance of the delivery date and time. If an order has been shipped, shipping fees are non-refundable. In the case of perishables such as flowers, chocolates, etc., 50 % of the product is also non-refundable.

Ontime Flowers ships orders via Own www.ontime-flowers.com temperature-controlled vans.

Standard Shipping - Same day delivery Location: Dubai, Sharjah, Ajman, Abu Dhabi Delivery Charge: AED 40 Delivery Timing: 10 am to 3 pm, GST Cut Off Time: before 10 am, GST

To make changes to your order, please email the necessary amendments and your order number to us via [Email] or contact us using live chat.

Yes, when placing an order you will be given the option to include a message with your gift. You will be asked for your message during the checkout process.

No. Our flowers and other products can also be found on [Third party links]

It depends on the room temperature, variety & quality.

Yes.